Course Map/Table of Contents
  1. 1. What makes this a challenge?
    1. 1.1 Why is this so challenging?
    2. 1.2 Isn't there a textbook way to look up the way to work with difficult people?
    3. 1.3 So where do we go from here?
  2. 2. Let's explore some general hints
    1. 2.1 Who am I?
    2. 2.2 What is the goal that you are trying to achieve?
    3. 2.3 Control what you can control
    4. 2.4 Keep an open mind.
    5. 2.5 Be creative and think out of the box.
  3. 3. Factors that create individuality
    1. 3.1 Our “upbringing”
    2. 3.2 Talents, learned skills, and habits shape behavior
  4. 4. Identifying your internal relationships
    1. 4.1 Your management
    2. 4.2 Subordinates
    3. 4.3 Some hints for preventing subordinates from becoming difficult
    4. 4.4 Do you want to be a Friendly Manager?
  5. 5. Understanding External relationships
    1. 5.1 Customers
    2. 5.2 Vendors
  6. 6. What are some stereotype difficult personalities?
    1. 6.1 The large ego
    2. 6.2 The bully
    3. 6.3 Inflexible people
    4. 6.4 Irrational people
    5. 6.5 Nobody likes to be manipulated
    6. 6.6 Perfectionism
    7. 6.7 Stubborn people
    8. 6.8 The Know-it-all
  7. 7. Really difficult people - horror stories
    1. 7.1 First story
    2. 7.2 Second story
    3. 7.3 So what ?
    4. 7.4 Even worse
  8. 8. Quiz
  9. 9. Bibliography
  10. 10. The Author Mark S. Eagle
1The Challenge
2General hints
3Individuality
4Internal relationships
5External relationships
6Stereotyping personalities
7Horror stories
8Quiz
9Bibliography
10Author